All retail prices include VAT applied at the rate in force in the Euro (EUR) currency.
2. Shipping Conditions
Shipments made to Portugal (including Islands) are always made through the CTT EXPRESSO
To other countries, shipments are made through DHL EXPRESS
3. Customer Responsibility
It is the sole responsibility of the customer to keep the information in their correct and updated customer account through the Customer Area
. It is important that you correctly indicate the delivery address of the goods, where someone must be present to receive the order.
The customer is advised to provide a mobile phone number in order to allow contact with the carrier in case of need.
There is a possibility that the delivery address of the goods is not the same as the billing address.
The shipping period can be up to 7 working days after payment confirmation. In case of stock out, or other problems, we will inform you.
5. Delivery Times (at home)
The delivery time of the goods at the customer's address is from Monday to Friday during the hours:
9:00 am - 1:00 pm
2:00 pm - 7:00 pm
6. Cost of Transportation
Product shipping to Portugal is free for orders over €50,00.
For orders that do not reach this value, the cost of shipping to Mainland Portugal is €5,00 and to Islands €9,00. In the case of international transport, its value differs according to the country of destination.
Customs duties and other costs charged by the destination country are the responsibility of the customer.
For more information contact email@example.com
7. Payment Method
On the IVO Cutelarias website you can use the following payment methods:
8. IVO Guarantee
- ATM / MB Way
- Credit card: Visa, Mastercard, Visa Electron or Maestro
- MEO Wallet
IVO products are guaranteed for life against any defect in workmanship or materials.
Damage caused by misuse is not covered by this warranty.
9. Exchanges and Returns
Only exchanges or returns of products are accepted for a period of 30 days from the date of receipt of the order. These products will only be accepted by IVO Cutelarias if they are in proper conditions of use. It is not possible to exchange or return a personalized product.
In the case of refunds, they will be made within 30 days.
If you need to cancel an order you must contact us, by phone or email, in order to proceed with the cancellation of the order. On the website it is not possible to perform this action.
10. Professional Customers
If you are a professional customer (eg.: company), you can also make purchases of products through our website. For purchases in high volumes or if the customer wishes to export the products, he must contact our company through the email firstname.lastname@example.org
IVO Cutelarias is not responsible for any eventual delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of data communicated by the customer.
The articles sold are accurately described and presented, however, if there are still errors both on the website and in the IVO Cutelarias catalogs, our company apologizes, however, it cannot be held responsible for this.